General Terms & Conditions
If Polish law is chosen as the governing law of the contract, then the consumer is also entitled to rights and claims against the seller as provided by the law of the country of the consumer's origin.
According to Article 3(1) of Regulation (EC) No 593/2008 (Rome I)
Terms and Conditions of the 2ELEVEN Online Store
defining, among others, the rules of concluding agreements through the Store, containing the most important information about the Seller, the Store, and the Consumer's rights.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of Withdrawal from the Agreement
§ 8 Exceptions from the Right of Withdrawal
§ 9 Complaints
§ 10 Personal Data
§ 11 Reservations
§ 1 DEFINITIONS
Business days - weekdays from Monday to Friday, excluding public holidays in Poland.
Civil Code - the Act of 23 April 1964 - Civil Code.
Consumer - a consumer as defined in the provisions of the Civil Code.
Account - a free-of-charge function of the Store (an electronic service) regulated by a separate set of rules, which allows any entity using the Store to create its individual account.
Buyer - any entity making purchases in the Store.
Privileged Buyer - a Buyer who is a Consumer or a privileged Entrepreneur.
Privileged Entrepreneur - a natural person concluding an agreement with the Seller directly related to their economic activity but not of a professional nature.
Terms and Conditions - these present terms and conditions.
Store - the 2ELEVEN online store operated by the Seller at https://2eleven.pl.
Seller - TOMASZ JAKUB LEBIOCKI, a business owner conducting economic activity under the name 2ELEVEN Tomasz Lebiocki, registered in the Central Register and Information on Economic Activity, conducted by the minister competent for economy and responsible for maintaining the Central Register and Information on Economic Activity, Tax Identification Number (NIP): 5771920221, National Business Registry Number (REGON): 241029209, address: ul. Żarecka 2, 42-350 Lgota-Nadwarcie.
Consumer Rights Act - the Act of 30 May 2014 on consumer rights.
§ 2 CONTACT WITH THE SELLER
- Postal address: ul. Żarecka 2, 42-350 Lgota-Nadwarcie
- Email address: shop@2eleven.pl
§ 3 TECHNICAL REQUIREMENTS
1. For the proper functioning of the Store, the following are necessary:
- A device with access to the Internet.
- An internet browser supporting JavaScript and cookies.
2.In addition to the requirements specified in paragraph 1, to place an order in the Store, an active email account is necessary.
§ 4 SHOPPING IN THE STORE
1. The prices of products displayed in the Store are total prices for each product.
2. The Seller points out that the total order price consists of the following elements indicated in the Store: the product price and, if applicable, the delivery costs.
3. To purchase a selected product, the Buyer must add it to the cart in the Store.
4. Next, the Buyer chooses the method of product delivery and the payment method for the order from the available options in the Store, as well as provides the necessary information to fulfill the placed order.
5. The order is placed at the moment of confirming its content and accepting the Terms and Conditions by the Buyer.
6. Placing an order is equivalent to concluding an agreement between the Buyer and the Seller.
7. The Buyer may register in the Store by creating an account, or make purchases without registration by providing their details with each possible order.
§ 5 PAYMENTS
For the placed order, the Buyer can make a payment, depending on their choice, through the following methods:
- Regular bank transfer to the Seller's bank account (only PLN Payment)
- Using a payment card:
- Visa
- Visa Electron
- MasterCard
- MasterCard Electronic
- Maestro
- Via the payment platform:
- PayU
- Cash on delivery, meaning payment by card or in cash at the time of delivering the goods to the Buyer.
- If the Buyer chooses to make a prepayment, the payment for the order must be made within 5 business days from placing the order.
- The Seller informs that for payment methods where the field to enter the necessary payment data appears immediately after placing the order, the payment can be made only right after placing the order.
By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw their acceptance.
§ 6 ORDER FULFILLMENT
1. The delivery time for the order is specified in the Store.
2. If the Buyer has chosen prepayment for the order, the Seller will commence the order fulfillment after receiving the payment.
3. In situations where the Buyer has purchased products with different delivery times within one order, the order will be fulfilled within the time frame applicable to the product with the longest delivery time.
4. Countries where delivery is carried out:
Poland
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Spain
Netherlands
Ireland
Lithuania
Luxembourg
Latvia
Germany
Portugal
Romania
Slovakia
Slovenia
Sweden
Hungary
Italy
Products purchased in the Store are delivered through the chosen delivery method by the Buyer:
Via a courier company ( European Union countries )
Via Polish Post ( Poland )
To InPost parcel lockers ( Poland)
§ 7 RIGHT OF WITHDRAWAL FROM THE AGREEMENT
1. The privileged Buyer has the right to withdraw from the agreement concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
2. The withdrawal period expires after 14 days from the day:
- The privileged Buyer acquired the possession of the goods or when a third party other than the carrier and indicated by the privileged Buyer acquires the possession of the goods.
- The privileged Buyer acquired the possession of the last item, batch, or part, or when a third party other than the carrier and indicated by the privileged Buyer acquires the possession of the last item, batch, or part, in the case of an agreement that obliges the transfer of ownership of multiple goods, which are delivered separately, in batches, or in parts.
3. To exercise the right of withdrawal, the privileged Buyer must inform the Seller using the contact details provided in § 2 of the Terms and Conditions about their decision to withdraw from the agreement by an unequivocal statement (for example, a letter sent by post or email).
4. The privileged Buyer may use the withdrawal form template placed at the end of the Terms and Conditions, but it is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the privileged Buyer to send the information concerning the exercise of the right of withdrawal before the withdrawal period expires.
CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT:
6. In the event of withdrawal from the concluded agreement, the Seller shall refund all payments received from the privileged Buyer, including the costs of delivering the goods (with the exception of additional costs resulting from the privileged Buyer's choice of a delivery method other than the least expensive ordinary delivery method offered by the Seller), without undue delay and in any case not later than 14 days from the day on which the Seller is informed about the privileged Buyer's decision to exercise the right of withdrawal.
7. The Seller will make the refund using the same payment methods that were used by the privileged Buyer in the initial transaction unless the privileged Buyer has expressly agreed otherwise; in any case, the privileged Buyer will not incur any fees as a result of the refund.
8. If the Seller has not offered to collect the goods from the privileged Buyer, they may withhold the refund until they receive the goods back or until the privileged Buyer provides evidence of having sent back the goods, whichever is the earliest.
9. The privileged Buyer is requested to return the goods to the following address: ul. Żarecka 2, 42-350 Lgota-Nadwarcie, without undue delay and in any event not later than 14 days from the day on which the privileged Buyer has communicated their withdrawal from the sales agreement to the Seller. The deadline is met if the privileged Buyer sends back the goods before the period of 14 days has expired.
10. The privileged Buyer shall bear the direct costs of returning the goods.
11. The privileged Buyer is only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
12. If, due to its nature, the goods cannot be returned by regular mail, the privileged Buyer will also have to bear the direct costs of returning the goods. The estimated amount of these costs will be provided by the Seller in the description of the goods in the Store or during the ordering process.
13. In the case of a refund for a transaction made by the privileged Buyer with a payment card, the Seller will make the refund to the bank account assigned to that payment card.
§ 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT
1. The right of withdrawal from a distance contract, as mentioned in § 7 of the Terms and Conditions, does not apply to the following types of agreements:
a) Contracts for the supply of goods made to the consumer's specifications or clearly personalized.
b) Contracts for the supply of goods that are liable to deteriorate rapidly or have a short shelf life.
c) Contracts for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
d) Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
e) Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
f) Contracts for the supply of newspapers, journals, or magazines, with the exception of subscription contracts.
g) Contracts where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the withdrawal period expires.
§ 9 COMPLAINTS
I GENERAL PROVISIONS
1. The Seller is liable to the privileged Buyer for the conformity of the service with the agreement, as provided by the universally applicable provisions of the law, including, in particular, the provisions of the Consumer Rights Act.
2. The Seller requests that complaints be submitted to the postal or electronic address indicated in § 2 of the Terms and Conditions.
3. If a product is covered by a warranty, information about it, as well as its terms, is available in the Store.
4. Complaints regarding the operation of the Store should be directed to the email address specified in § 2 of the Terms and Conditions.
5. The Seller will respond to the complaint within 14 days from the date of its receipt.
II. PRIVILEGED BUYERS
A) Goods
1. In the case of non-compliance of the goods with the contract, the privileged buyer has the possibility to use the rights specified in Chapter 5a of the Consumer Rights Act.
2. The seller is responsible for the lack of conformity of the goods with the contract that exists at the time of its delivery and is revealed within two years from that moment, unless the period of usability of the goods, determined by the seller, its legal predecessors, or persons acting on their behalf, is longer.
3. Based on the provisions of the Consumer Rights Act, the privileged buyer may demand in each case:
a) The exchange of the goods,
b) The repair of the goods.
4. Additionally, the privileged buyer may submit a statement about:
a) A price reduction,
b) Withdrawing from the contract
in a situation where:
- The seller refused to bring the goods into conformity with the contract according to Art. 43d sec. 2 of the Consumer Rights Act;
- The seller did not bring the goods into conformity with the contract according to Art. 43d sec. 4-6 of the Consumer Rights Act;
- The lack of conformity of the goods with the contract still persists, despite the seller's attempts to bring the goods into conformity with the contract;
- The lack of conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without previously using the protection measures specified in Art. 43d of the Consumer Rights Act;
- It is evident from the seller's statement or circumstances that the seller will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the privileged buyer.
5. In the case of goods subject to repair or replacement, the privileged buyer should make the goods available to the seller. The seller collects the goods from the privileged buyer at the seller's expense.
6. The privileged buyer cannot withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.
7. In the event of withdrawal from the contract, as mentioned in this section (regarding goods), the privileged buyer shall promptly return the goods to the seller at the address ul. Żarecka 2, 42-350 Lgota-Nadwarcie, at the seller's cost. The seller shall reimburse the privileged buyer the price promptly, no later than within 14 days from the date of receiving the goods or the proof of its return.
8. The seller reimburses the privileged buyer the amounts due as a result of using the right to a price reduction promptly, no later than within 14 days from the date of receiving the privileged buyer's statement about the price reduction.
B) Out-of-court complaint handling and claims enforcement methods
1. In the event that the complaint procedure does not produce the expected result for the consumer, the consumer may use, among others:
a) Mediation conducted by the relevant territorial Voivodship Trade Inspection Inspectorate, to which the application for mediation should be addressed. As a rule, the procedure is free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
b) The assistance of the relevant territorial Permanent Consumer Arbitration Court operating at the Voivodship Trade Inspection Inspectorate, to which the application for the examination of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at the address: https://uokik.gov.pl/stale_sady_polubowne.php;
c)The free assistance of a municipal or district consumer ombudsman;
d) The online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
III. OTHER THAN PRIVILEGED BUYERS
1. In the case of a defect in the goods, buyers other than privileged buyers have the option to make a complaint about the faulty goods based on the provisions of the Civil Code concerning warranty.
2. Regarding buyers other than privileged buyers, the seller is liable under the warranty if a physical defect is found before two years from the date of handing over the goods to the buyer.
3. According to the Civil Code, a buyer who is a business entity other than a privileged entrepreneur loses the rights under the warranty if they did not inspect the goods at the time and in the manner commonly accepted for goods of this kind and did not immediately notify the seller of the defect. In case the defect is discovered later, the buyer must notify the seller immediately after its discovery. To meet the above-mentioned deadline, it is sufficient to send a notification of the defect before its expiry.
4. Using the warranty, a buyer other than a privileged buyer may, according to the provisions of the Civil Code:
a) Submit a statement about a price reduction,
b) In the case of a significant defect, submit a statement about withdrawing from the contract,
c) Demand the exchange of the goods for a defect-free one,
d) Demand the removal of the defect.
5. If it turns out that sending the defective goods to the seller is necessary for the complaint to be considered, a buyer other than a privileged buyer is obliged to deliver the goods to the following address: ul. Żarecka 2, 42-350 Lgota-Nadwarcie.
§ 10 PERSONAL DATA
1. The Seller is the Administrator of the personal data provided by the Buyer during the use of the Store. Detailed information regarding the processing of personal data by the Seller – including other purposes and legal bases for data processing, as well as recipients of the data – can be found in the Privacy Policy available in the Store, in accordance with the transparency principle set forth in the General Data Protection Regulation of the European Parliament and of the Council (EU GDPR).
2. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The legal bases for processing personal data in this case are:
- The contract or actions taken at the request of the Buyer aiming to conclude it (Art. 6(1)(b) of the GDPR),
- The legal obligation of the Seller related to accounting (Art. 6(1)(c) of the GDPR), and
- The legitimate interest of the Seller, consisting of processing data to establish, pursue, or defend potential claims (Art. 6(1)(f) of the GDPR).
3. Providing data by the Buyer is voluntary but necessary to conclude the contract. Failure to provide the data will make it impossible to conclude the contract in the Store.
4. Buyer's data provided in connection with purchases in the Store will be processed until:
a) The contract concluded between the Buyer and the Seller expires,
b) The legal obligation for the Seller to process the Buyer's data ceases,
c) The possibility of pursuing claims by the Buyer or the Seller related to the contract concluded in the Store ceases, or
d) The Buyer's objection to the processing of their personal data is accepted – in case the legal basis for data processing was the legitimate interest of the Seller
– depending on what applies in the specific case and what occurs later.
5. The Buyer has the right to demand:
a) Access to their personal data,
b) Rectification of their data,
c) Erasure of their data,
d) Restriction of processing,
e) Data portability to another administrator,
And the right to:
f) Object to the processing of their data at any time for reasons related to their particular situation – regarding the processing of their personal data based on Art. 6(1)(f) of the GDPR (i.e., on the legitimate interests pursued by the Seller).
6. To exercise their rights, the Buyer should contact the Seller using the data provided in § 2 of the Terms and Conditions.
7. In the event that the Buyer believes that their data is being processed unlawfully, the Buyer has the right to lodge a complaint with the President of the Personal Data Protection Office.
§ 11 DISCLAIMERS
1. It is prohibited for the Buyer to provide unlawful content.
2. Each order placed in the Store constitutes a separate agreement and requires separate acceptance of the Terms and Conditions. The agreement is concluded for the duration and for the purpose of fulfilling the order.
3. Agreements concluded based on the Terms and Conditions are made in the Polish language.
4. In the event of a potential dispute with a Buyer who is not a privileged buyer, the competent court will be the court competent for the Seller's registered office.
Regulations for an Account in the 2ELEVEN Store
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical Requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal Data
§ 7 Disclaimers
§ 1 DEFINITIONS
Consumer - a consumer as defined in the provisions of the Civil Code.
Account - a free-of-charge function of the Store (service) regulated in the Regulations, allowing the Service Recipient to create their individual account in the Store.
Service Recipient - any entity establishing an Account or interested in establishing an Account.
Privileged Service Recipient - a Service Recipient who is a Consumer or a natural person entering into a contract with the Service Provider directly related to their economic activity, but not of a professional nature.
Regulations - this Account regulation.
Store - the 2ELEVEN online store operated by the Service Provider at the address https://2eleven.pl
Service Provider - TOMASZ JAKUB LEBIOCKI, an entrepreneur conducting business under the name 2ELEVEN Tomasz Lebiocki, registered in the Central Register and Information on Economic Activity kept by the Minister responsible for the economy and running the Central Register and Information on Economic Activity, Tax Identification Number (NIP) 5771920221, National Business Registry Number (REGON) 241029209, ul. Żarecka 2, 42-350 Lgota-Nadwarcie.
§ 2 CONTACT WITH THE SERVICE PROVIDER
1. Postal address: ul. Żarecka 2, 42-350 Lgota-Nadwarcie
2. Email address: shop@2eleven.pl
§ 3 TECHNICAL REQUIREMENTS
1. To ensure proper functioning and the creation of an Account, the following are necessary:
- An active email account
- A device with internet access
- An internet browser that supports JavaScript and cookies files.
§ 4 ACCOUNT
1. Creating an Account is entirely voluntary and dependent on the will of the Service Recipient.
2. The Account provides the Service Recipient with additional capabilities, such as browsing the order history placed by the Service Recipient in the Store, checking the status of orders, or independently editing the Service Recipient's data.
3. To create an Account, the Service Recipient must fill out the appropriate form in the Store.
4. Upon creating an Account, an agreement for the operation of the Account, based on the terms indicated in the Regulations, is concluded between the Service Recipient and the Service Provider for an indefinite period.
5. The Service Recipient can resign from the Account at any time without incurring any costs.
6. To resign from the Account, the Service Recipient must send their resignation to the Service Provider at the email address: shop@2eleven.pl. As a result of this action, the Account will be immediately deleted, and the agreement for the operation of the Account will be terminated.
§ 5 COMPLAINTS
1. Complaints regarding the functioning of the Account should be directed to the email address shop@2eleven.pl.
2. The Service Provider will review the complaints within 14 days.
OUT-OF-COURT COMPLAINT RESOLUTION AND CLAIM ENFORCEMENT METHODS
3. In the event that the complaint procedure does not yield the desired result for the Consumer, the Consumer can utilize, among others, the following methods:
a) Mediation conducted by the territorially competent Regional Inspectorate of Trade Inspection, to which the application for mediation should be addressed. As a rule, the procedure is free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
b) The assistance of the territorially competent permanent Consumer Arbitration Court operating at the Regional Inspectorate of Trade Inspection, to which the application for the examination of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at the address: https://uokik.gov.pl/stale_sady_polubowne.php;
c) The free assistance of a municipal or district consumer ombudsman;
d) The online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.
§ 6 PERSONAL DATA
1. The Service Provider is the Administrator of the personal data provided by the Service Recipient during the use of the Account. Detailed information regarding the processing of personal data by the Service Provider, including other purposes and legal bases for data processing, as well as recipients of the data, can be found in the Privacy Policy available in the Store, in accordance with the transparency principle set forth in the General Data Protection Regulation of the European Parliament and of the Council (EU GDPR).
2. The purpose of processing the Service Recipient's data is to manage the Account. The legal basis for processing personal data in this case is the contract for the provision of services or actions taken at the request of the Service Recipient aimed at concluding the contract (Art. 6(1)(b) of the GDPR), as well as the legitimate interest of the Service Provider, consisting of processing data for the purpose of establishing, pursuing, or defending potential claims (Art. 6(1)(f) of the GDPR).
3. Providing data by the Service Recipient is voluntary but necessary for the operation of the Account. Failure to provide data means that the Service Provider will not be able to provide the service of managing the Account.
4. The Service Recipient's data will be processed until the moment:
a) The Account is deleted by the Service Recipient or the Service Provider at the Service Recipient's request.
b) The possibility of pursuing claims by the Service Recipient or the Service Provider related to the Account ceases.
c) The Service Recipient objects to the processing of their personal data – in case the legal basis for data processing was the legitimate interest of the Service Provider
5. The Service Recipient has the right to request:
a) Access to their personal data,
b) Rectification of their data,
c) Erasure of their data,
d) Restriction of processing,
e) Data portability to another administrator.
The Service Recipient also has the right to:
f) Object to the processing of their data at any time for reasons related to their particular situation – regarding the processing of their personal data based on Art. 6(1)(f) of the GDPR (i.e., on the legitimate interests pursued by the Service Provider).
– depending on what applies in the specific case and what occurs later.
6. To exercise their rights, the Service Recipient should contact the Service Provider.
7. In the event that the Service Recipient believes that their data is being processed unlawfully, they have the right to file a complaint with the President of the Office for Personal Data Protection (UODO).
§ 7 DISCLAIMERS
1. It is prohibited for the Service Recipient to provide content of an unlawful nature.
2. The agreement for the operation of the Account is concluded in the Polish language.
3. In the event of important reasons specified in paragraph 4, the Service Provider has the right to change the Regulations.
4. Important reasons, as mentioned in paragraph 3, include:
a) The need to adjust the Store to the legal provisions applicable to the Store's activities.
b) Improving the security of the provided service.
c) Changes in the functionality of the Account that require modifications to the Regulations.
5. The Service Recipient will be informed about the planned change to the Regulations at least 7 days before the change takes effect via an email sent to the Account's designated address.
6. If the Service Recipient does not accept the planned change, they should inform the Service Provider by sending a relevant message to the email address shop@2eleven.pl. As a result, the agreement for the operation of the Account will be terminated at the time the planned change takes effect or earlier, if requested by the Service Recipient.
7. If the Service Recipient does not express opposition to the planned change before it takes effect, it will be deemed that they accept it, and this does not prevent the termination of the agreement in the future.
8. In the event of a potential dispute with a Service Recipient who is not a privileged Service Recipient, the competent court will be the court with jurisdiction over the Service Provider's registered office.
REGULATIONS OF THE NEWSLETTER in 2ELEVEN STORE
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal Data
§ 5 Final Provisions
§ 1 DEFINITIONS
Consumer - a consumer as defined in the provisions of the Civil Code of April 23, 1964.
Newsletter - an electronically provided service, free of charge, through which the Service Recipient can receive electronically pre-ordered messages concerning the Store from the Service Provider, including information about offers, promotions, and news in the Store.
Store - the online store 2ELEVEN operated by the Service Provider at https://2eleven.pl.
Service Recipient - any entity using the Newsletter service.
Privileged Service Recipient - A Service Recipient who is a Consumer or a natural person concluding a contract directly related to their economic activity, but not of a professional nature, with the Service Provider.
Service Provider - TOMASZ JAKUB LEBIOCKI, a business operator conducting business under the name 2ELEVEN Tomasz Lebiocki, registered in the Central Register and Information on Business Activity maintained by the Minister responsible for the economy and conducting the Central Register and Information on Business Activity, tax identification number (NIP): 5771920221, statistical number (REGON): 241029209, ul. Żarecka 2, 42-350 Lgota-Nadwarcie.
§ 2 Newsletter
1. The Service Recipient may voluntarily take advantage of the Newsletter service.
2. To use the Newsletter service, it is necessary to have a device with an internet browser in the latest version, supporting JavaScript and cookies, with access to the Internet, and an active email account.
3. Email messages sent as part of this service will be sent to the email address provided by the Service Recipient at the time of subscribing to the Newsletter.
4. In order to enter into an agreement and subscribe to the Newsletter service, the Service Recipient provides their email address in the designated place on the Store's website, where they wish to receive messages sent as part of the Newsletter. By subscribing to the Newsletter, an agreement for the provision of the service for an indefinite period is concluded, and the Service Provider commences its provision to the Service Recipient, subject to paragraph 5.
5. To properly execute the Newsletter service, the Service Recipient is obliged to provide their correct email address.
6. Each email sent as part of the Newsletter will contain information about the possibility of unsubscribing, as well as an unsubscribe link.
7.The Service Recipient may unsubscribe from the Newsletter at any time, without stating a reason and incurring any costs, by using the option mentioned in paragraph 6 or by sending a message to the Service Provider's email address: shop@2eleven.pl.
8. The Service Recipient's use of the unsubscribe link or sending a message requesting to unsubscribe from the Newsletter will result in an immediate termination of the agreement regarding the provision of this service.
§ 3 Complaints
1. Complaints regarding the Newsletter should be reported to the Service Provider at the email address: shop@2eleven.pl.
2. The Service Provider will address the complaints within 14 days from the date of receiving the complaint notification.
OUT-OF-COURT COMPLAINTS AND CLAIMS SETTLEMENT METHODS
3. In the event that the complaint procedure does not produce the desired result for the Consumer who is the Service Recipient, the Consumer may use, among others, the following methods for resolving the dispute:
a) Mediation conducted by the competent regional Trade Inspection Authority (Wojewódzki Inspektorat Inspekcji Handlowej) to which the Consumer should submit a request for mediation. In general, the procedure is free of charge. The list of Trade Inspection Authorities can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php.
b) Assistance from the competent permanent consumer arbitration court (stały polubowny sąd konsumencki) operating under the Trade Inspection Authority (Wojewódzki Inspektorat Inspekcji Handlowej), where the Consumer should submit a request for the case to be considered by the arbitration court. In general, the procedure is free of charge. The list of arbitration courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php.
c) Free assistance from the municipal or district Consumer Ombudsman (rzecznik Konsumentów).
d) The use of the online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks. The Online Dispute Resolution platform is designed to help consumers and traders resolve disputes related to online purchases and contracts without going to court.
§ 4 Personal Data
1. The Service Provider is the Administrator of personal data provided by the Service Recipient in connection with subscribing to the Newsletter. Detailed information regarding the processing of personal data by the Service Provider, including other purposes and legal bases for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store, in accordance with the transparency principle set forth in the General Data Protection Regulation (GDPR).
2. The purpose of processing the Service Recipient's data is to send the Newsletter. The legal basis for processing personal data in this case is the agreement for the provision of the service or actions taken at the request of the Service Recipient aimed at concluding such an agreement (Art. 6(1)(b) of the GDPR), as well as the legitimate interest of the Service Provider, consisting of processing data for the purpose of establishing, pursuing, or defending potential claims (Art. 6(1)(f) of the GDPR).
3. Providing data by the Service Recipient is voluntary but necessary to receive the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.
4. The Service Recipient's data will be processed until one of the following occurs:
a) The Service Recipient unsubscribes from the Newsletter;
b) The possibility of pursuing claims by the Service Recipient or the Service Provider related to the Newsletter ceases to exist;
c) The Service Recipient's objection to the processing of their personal data is accepted – in cases where the legal basis for data processing was the legitimate interest of the Service Provider
– depending on what is applicable in the given case and, in any case, no later than that.
5. The Service Recipient has the right to request:
a) Access to their personal data,
b) Correction of their personal data,
c) Deletion of their personal data,
d) Restriction of processing of their personal data,
e) Data portability to another data controller.
The Service Recipient also has the right to:
f) Object to the processing of their personal data at any time, based on the grounds related to their particular situation, in cases where the processing is based on Article 6(1)(f) of the GDPR (i.e., processing necessary for the legitimate interests pursued by the Service Provider).
6. To exercise their rights, the Service Recipient should contact the Service Provider.
7. If the Service Recipient believes that their data is being processed unlawfully, they have the right to lodge a complaint with the President of the Office for Personal Data Protection.
§ 5 Final Provisions